Nothing But Sleep (“we” and “us”) is the operator of (https://nothingbutsleep.com) (“Website”). By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be short delays due to our products being out of stock and we will not be able to fulfil all your items at the time of purchase. In this instance, we will contact you to provide further information on how long your order will be delayed.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected together with the items purchased. The price stated at checkout and paid for will be the final price for shipping to the customer.
3. Delivery Terms
3.1 Domestic Transit Times
In general, for orders shipped within US domestic locations, shipment time is 3 – 6 days.
3.2 International Transit Times
Generally, orders shipped internationally are in transit for 10 – 21 days. This varies greatly depending on the country we are shipping to. We are not responsible for delays in shipping due to the fact that we use third party logistics and courier companies to ship our products to the customer, and those companies may experience global supply chain and shipping delays due to factors outside their control.
3.3 Dispatch Time
Orders received before 5:30am MST are dispatched the same day. Our warehouse operates Monday – Saturday except on the major national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.4 Change Of Delivery Address
For change of delivery address requests, we may be able to change the address before the order has been dispatched from our warehouse. However, due to our fast dispatch times from when an order is received and when it is packed ready for dispatch, we may not have time to change the address for an order. Change of delivery address requests must be advised to us via our support email or via the contact form on the Contact Us page of our website BEFORE 5:30am MST.
3.5 P.O. Box Shipping
Nothing But Sleep will ship to P.O. Box addresses using postal services only. We are unable to offer courier services to these addresses.
3.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
3.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await the restocking of our products.
3.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can look into where your package is on your behalf.
4. Tracking Notifications
Upon dispatch, customers will receive an email containing a package tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service team. If the parcel has been delivered without you being present, please contact our customer service team to be advised with the next steps.
6. Duties & Taxes
6.1 Sales Tax
If sales tax is required to be charged by us, then the sales tax amount will be calculated and displayed at checkout.
6.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Nothing But Sleep encourages you to be aware of these potential costs before placing an order with us.
If you refuse to pay the duties and taxes upon arrival at your destination country, the goods will be returned to Nothing But Sleep at your expense. You will receive a refund for the value of the goods paid, minus the cost of the return shipping only when the items have been received at our warehouse and deemed able to be restocked and resold. The cost of the initial shipping will not be refunded. There will also be a $2 restocking fee charged and will be deducted from any refund to you.
If you change your mind before you have received your order, we may be able to cancel the order before it has been dispatched. Order cancellation requests must be received by us before 5:30am MST. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
8.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
9. Customer Service
For all customer service enquiries, please email us at email@example.com.
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